We strive to provide a perfect gifting experience. However, if something goes wrong, we’re here to help.
1. Eligibility for Returns
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Returns are only accepted if the product is damaged, defective, or incorrect upon delivery.
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You must report the issue within 24 hours of receiving the item, along with clear photos and proof of purchase.
2. Items Not Eligible for Return
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Perishable items (flowers, chocolates) unless damaged during delivery
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Customized or personalized gift boxes (unless incorrect or faulty)
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Items returned after 24 hours
3. Refunds (if applicable)
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Once we receive and inspect your return request, we’ll notify you of approval.
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Refunds are processed within 5-7 business days to your bank/Easypaisa/JazzCash account.
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Delivery charges are non-refundable unless the product was faulty.
4. Exchange Policy
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We do not offer exchanges for customized or perishable items.
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You may exchange a non-personalized product if it’s unused and reported within 24 hours.
– Team The Wishes